Everything you need to know
Operational Update – 11th May 2020
We have now recommenced operations at our production facility having implemented the required social distancing measures. We are running at a reduced capacity which we plan to increase in line with the demand we see from our customers, distributors and consumers.
The vast majority of our office based staff who have returned to their roles are working from home and will likely continue to do so in June. Whilst we have implemented necessary rerouting of phone numbers and email accounts this is quite a fluid situation with more of the team returning as we scale back up. Please can we ask for your patience during this period.
Operational Update – 29th April 2020
Subject to current social distancing measures not being increased by the Government at their next review (7th May), Home Decor intends to commence operations on a reduced capacity basis from Monday 11th May.
Working back from this date we will have members of our Customer Support and Production Planning team returning from the Governments Job Retention Scheme from Tuesday 5th May. The vast majority of this team will be working from home so we ask for your patience on responding to any backlog of communication.
We are currently preparing our factories and wider operations to adopt social distancing guidelines ahead of reopening them on Monday 11th May.
Prior to May 5th, we have a very limited resource able to deal with urgent enquiries via email who can be contacted at firstname.lastname@example.org
1st April 2020 Update
As of April 1st all our operations are closed due to COVID-19 restrictions. During this period all production, deliveries and installations are suspended. We have a very limited resource able to deal with urgent enquiries via email who can be contacted at email@example.com
Please do not contact us during this time regarding the status of any orders; all should be assumed to be on hold until we’re able to return to operations. Communication on tracking information for any Export orders shipped prior to April 1st will have been sent before this closure; please use the email address above for priority queries regarding these.
We wish all our employees, suppliers and customers well during this period.
August 2020 Update
We are happy to be back at full capacity again and are following all government guidelines to keep both employees and customers safe at all times. We are operating two shifts at present so we can continue safe distancing and meet demand.